Car rental in Košice
without the hassle

How can I book a rental car?

Booking a car is quick and easy. Simply visit our website, select your preferred dates and vehicle type, and complete the online booking form. If you have any questions, feel free to call us at +421 948 881 413 or visit our branch in person, where our team will be happy to assist you.

How can I cancel or change my car rental booking?

You can cancel or modify your booking online through our website or by calling us at +421 948 881 413. Please note that cancellation fees may vary depending on when you cancel.

What payment options are available for car rentals?

You can pay by credit card or in cash directly at our branch. You can select your preferred payment method in the booking form.

What is the cancellation policy for short-term and long-term rentals?

Cancellation terms depend on the type of rental. Short-term rentals may be cancelled free of charge up to 72 hours before the scheduled start of the rental, while long-term rentals may require three months' notice before termination.

What condition will my rental car be in?

Our vehicles are always handed over in excellent technical condition, are still under warranty, and are never more than 48 months old. You can also count on a clean interior and exterior. At Flex-rent, your rental car always comes with a full tank of fuel.

What is included in the car rental price?

Your Flex-rent rental includes your chosen vehicle, third-party liability and comprehensive insurance, 24/7 roadside assistance, scheduled servicing as required by the vehicle, a Slovak motorway vignette, and seasonal tyre changes for winter and summer.

Can I rent a car for someone else?

Yes, you can rent a car for someone else. However, the person driving the vehicle must meet all our requirements and provide the necessary documents.

How do deposits and rental payments work?

Before collecting the vehicle, you must pay the agreed rental price and provide a security deposit. The deposit covers any potential additional costs and will be refunded once the vehicle is returned in the required condition.

Who can rent a vehicle from Flex-rent?

Flex-rent vehicles can be rented by private individuals, legal entities (such as companies), and self-employed individuals.

What documents do I need to rent a car?

To rent a car from Flex-rent, you need a valid driving licence and an identity card or passport. If you use a passport, you must also provide a document confirming your permanent address.

What is the minimum age to rent a car?

The minimum age to rent a vehicle is 20.

Can I rent a car with a driving licence issued in another country?

Yes, international driving permits are accepted by most car rental companies in Slovakia. You must also provide a valid passport, identity card, or document confirming your permanent address.

What types of cars are available to rent?

We offer a wide range of vehicles. You can view our full, up-to-date selection here. Depending on availability, you can also visit us to see the cars in person and choose one that suits your needs and preferences.

Can I rent a car with an automatic transmission?

Yes, we offer vehicles with both automatic and manual transmissions. You can select your preferred transmission type when making a booking.

Can I rent a van or commercial vehicle for a short period?

Yes, we also offer a van that is ideal for moving house or going on a family holiday.

How do I pay for the rental and the security deposit?

Before collecting the vehicle, you must pay the agreed rental fee and security deposit by card or in cash. For long-term rentals, the monthly rental fee is always paid one month in advance. For short-term rentals, the deposit can be paid by debit or credit card (we accept Visa and Mastercard) or in cash. For long-term rentals, the deposit must be paid in cash. 

How much is the security deposit, and when will I get it back?

The deposit amount depends on the vehicle type and rental duration. We return the deposit using the same payment method used to pay it, as soon as the rental ends.

If the deposit was pre-authorised on a payment card, we will release the hold within three working days of the vehicle being returned. The time it takes for the funds to become available in your account then depends on your bank and may be up to 15 days, depending on its terms.

How is a rental day or month calculated?

A rental day is a 24-hour period starting from the beginning of the rental. For example, if you rent a vehicle on Wednesday at 1:00 PM, the rental day ends on Thursday at 1:00 PM. We allow a grace period of up to one hour for returning the vehicle. If you exceed this grace period, an additional daily rental fee will be charged.

A monthly rental runs from the rental start date in one month to the same date in the following month, regardless of the number of days in either month. For example, if a rental starts on 4 May at 5:00 PM, it ends on 4 June at 5:00 PM.

Can I add another driver to my car rental?

Yes, additional drivers can be added for a small fee. All additional drivers must be registered in advance and provide a valid driving licence.

Can I travel abroad with my rental car?

If you plan to travel abroad, you must inform us in advance, and the countries you intend to visit must be listed in the rental agreement.

Travel is permitted to the following countries: Czech Republic, Austria, Hungary, Poland, Germany, Norway, Sweden, Finland, Spain, and Portugal. You must inform us in advance, and the countries must be included in the rental agreement. A cross-border travel fee applies.

Travel to other EU countries, Montenegro, Serbia, Switzerland, and Bulgaria is only possible by prior agreement between the renter and Flex-rent. These countries must be listed in the rental agreement, and additional fees apply. Please contact us in advance by phone or email.

Travel is prohibited to: Ukraine, Romania, Moldova, Türkiye, Russia, Belarus, Greece, the United Kingdom, and all countries outside Europe.

The customer is responsible for all costs and fees associated with travelling abroad.

What should I do if I am late returning the car?

If you know you will be late returning the vehicle, please let us know as soon as possible. Additional charges may apply depending on the length of the delay.

Is smoking allowed in the rental cars?

Smoking is strictly prohibited in all our vehicles. A fee of €300 applies for violating this rule, in accordance with our General Terms and Conditions.

Can I bring a pet in the rental car?

Yes, pets are allowed in our vehicles, but they must be transported in suitable pet carriers and must not damage the interior.

Can I return the vehicle early?

Yes, you can return the vehicle early, but prepaid rental fees are non-refundable. This is because we do not accept other bookings for the vehicle during your rental period, so we cannot refund unused rental time.

You can arrange to collect or return the vehicle at an address of your choice and at a convenient time within Košice, or at another location for an additional fee. This service is free within Košice on working days between 8:00 AM and 5:00 PM. Outside these hours, on weekends and public holidays, and outside Košice, fees apply according to our current price list. You can also collect and return your vehicle directly at our branch.

What is the vehicle pick-up and return process?

Vehicle pick-up: The process begins with a few quick administrative steps: signing the rental agreement and checking your identification documents (identity card or passport and driving licence). You will then need to pay the security deposit in cash or by credit card, unless you have already paid it by bank transfer. Before handover, the vehicle is thoroughly inspected, and any existing damage is recorded in an inspection report that you can review. Our staff member will then give you the keys, rental agreement, and vehicle handover report. Collecting your vehicle takes no more than 10 minutes.

Vehicle return: You must return the vehicle to the agreed location at the agreed time, with a full tank of fuel and in a condition that allows it to be inspected. If the vehicle is excessively dirty, the inspection will take place after it has been cleaned, and we will inform you by phone. You must report any known damage or defects to our staff when returning the vehicle. The return process is quick and takes no more than 10 minutes. We can collect the vehicle from you free of charge within Košice during our opening hours. If you need to return it outside Košice or outside our opening hours, a fee applies according to our current price list.

How quickly can you deliver a rental car?

We can deliver your rental vehicle within 60 minutes anywhere in Košice, provided your chosen vehicle is currently available. For other locations in Slovakia, delivery is possible no earlier than the next working day.

What are the vehicle return requirements?

You must return the vehicle in the same condition in which you rented it, including a full tank of fuel. Any damage or missing fuel may result in additional charges. If the vehicle is excessively dirty and requires professional cleaning (such as deep or upholstery cleaning), a cleaning fee will be charged according to our current price list. 

Can someone else return the vehicle for me?

Yes, you can authorise another person to return the vehicle. If the deposit was paid in cash and is to be returned to someone else, a written authorisation with an officially certified signature is required.

What insurance is included in the rental price?

All our vehicles have third-party liability and comprehensive insurance. The renter is responsible for paying the applicable excess in the event of damage to the rental vehicle.

What are the fees for exceeding the daily mileage limit on a short-term rental?

If you exceed the daily mileage limit specified in your rental agreement, an additional fee of €0.24 per kilometre over the agreed limit may apply.

Are motorway vignette fees included in the rental price?

Yes, all our vehicles come with motorway vignettes, which are included in the rental price.

Are all fees included in the long-term rental price?

The long-term rental price typically includes all essential costs, such as insurance and maintenance. However, additional fees may apply for special services or extra mileage.

How are the vehicles insured in the event of damage or an accident?

All our vehicles have comprehensive and third-party liability insurance. This insurance covers damage caused by third parties as well as damage to the vehicle.

What is the insurance excess if I cause damage or the person responsible cannot be identified?

The excess is 10% of the damage to the vehicle, with a minimum of €300 for damage of up to €1,000. For damage exceeding €1,000, the minimum excess is also €300. An additional administration fee of €30 applies for processing the insurance claim.

How are traffic fines handled?

If the police issue you a fine for a traffic violation, you are responsible for paying it. If we receive a payment notice for a traffic fine by post, we will promptly contact the customer listed as the renter in the rental agreement at the time of the offence. We will request reimbursement of the fine plus a €30 administration fee for the violation, in accordance with our General Terms and Conditions.

What should I do in the event of a road accident or if the vehicle becomes undrivable?

If you are involved in a road accident, you should complete a detailed accident report, including identifying the person responsible, and take photographs of the vehicle. You must also contact the police to help avoid future disputes with others involved in the accident. In the event of an accident or if the vehicle becomes undrivable, contact us immediately. We will be happy to guide you through the next steps.

What should I do in the event of an accident or a technical problem with the car?

If you are involved in an accident or experience a technical problem, contact us immediately. We will provide assistance and arrange a replacement vehicle.

How often does a car need servicing during a long-term rental?

Maintenance requirements depend on the type of vehicle and the distance driven. Regular servicing is included in our long-term rentals.

What should I do if I get a flat tyre?

You are responsible for the cost of repairing a flat tyre. Tyre damage is not covered by our comprehensive insurance.

What happens if my car breaks down during a journey?

If your car breaks down during a journey, contact our 24/7 customer support. We will provide assistance or arrange a replacement vehicle immediately at our expense.

Is it possible to rent a car long-term?

Yes, we allow vehicle exchanges during long-term rentals, although additional fees may apply.

What are the benefits of long-term car rental?

Long-term car rental offers flexibility without the need to purchase a vehicle. Regular maintenance is included, and you have the option to switch to a newer model easily. It also saves time and reduces the costs associated with owning a car.

Can I change my vehicle during a long-term rental?

Yes, we allow vehicle exchanges during long-term rentals, although additional fees may apply.

Are all fees included in the long-term rental price?

The long-term rental price typically includes all essential costs, such as insurance and maintenance. However, additional fees may apply for special services or extra mileage.

Can I use a long-term rental car for business purposes?

Yes, we offer long-term car rentals for corporate and business purposes, with the option of invoicing your company.

For complete information and our current offers, visit our Long-Term Car Rentalpage or contact us directly for a personalised quote.

Can I rent a car for business purposes?

Yes, our vehicles are also available for business purposes, including corporate fleets and business trips. Contact us for a personalised offer.

Can I rent a car for a wedding or special event?

Yes, we offer car rentals for special occasions such as weddings, celebrations, and corporate events. Contact us for more information and bookings.

Can I travel abroad with a rental car? What are the conditions?

Yes, you can travel abroad with our rental vehicles. However, you must inform us in advance and obtain our approval. Additional fees may apply for certain countries. Customers are responsible for all costs associated with entering foreign countries and using roads abroad, including tolls and other applicable charges.

How does it work?

The Flex-rent Loyalty Program is designed to reward our returning customers for their loyalty. 

First car rental

After your first car rental, you automatically become a member of our loyalty program.

Earning discounts:

3rd car rental: Receive a 5% discount on your booking.

6th car rental: Receive a 10% discount on your booking.

10th and subsequent car rentals: Enjoy a maximum discount of 15% on your booking.

Redeeming discounts:

Discounts are automatically applied when you pick up and pay for your vehicle.